Now Hiring: Business Systems Manager

Posting Status: Closed

GovDocs, Inc. is seeking a Business Systems Manager in our Technology Solutions department. GovDocs specializes in employment law compliance software, posters, and services. We have a friendly, positive, work environment with a focus on work/life balance and a welcoming and supportive corporate culture.

Flexible Work Model:

We believe that the best way for us to grow, is through a work environment that allows us more flexibility whereby employees can be together in the office where interactions can happen with higher frequency and effectiveness (collaboration and team-engagement) – especially when dealing with complex problems and business innovation, balanced with work-from-home where we have more focused, uninterrupted time with minimal distractions for dedicated project/productive work.

Best Places to Work 2021:

GovDocs was named one of the 2021 Best Places to Work by the Minneapolis/St. Paul Business Journal! Being named an honoree was no easy feat, as they received over 300 nominations for this year’s award. GovDocs was one of the top-scoring Minnesota businesses honored in the medium company category (50-250 employees) for creating a fun, challenging, and rewarding workplace. Read more about GovDocs as Best Places to Work 2021 here: https://bizj.us/1qbeau

Position Summary:

Oversee the Business Systems department which manages and runs the critical information systems that power the company. You will lead a team of information systems professionals, setting objectives and guiding the team on identifying the key technology interactions and dependencies across systems impacting the organization’s ability to achieve integration, compatibility, process efficiencies, and performance targets.

What you will (have the freedom to) do…

• Define and drive the Business Systems and Salesforce roadmap in support of GovDocs business processes and SaaS capability
• Oversee day-to-day operations, help set priorities and ensure the work quality for the Business Systems team, consisting of team members including a Salesforce Developer, Salesforce Administrator, a Salesforce Manager and a Business Analyst.
• Set team goals and prioritize tasks to align with company and department objectives.
• Assists staff with internal stakeholders to facilitate analysis and troubleshooting to ensure the highest levels of satisfaction.
• Assess and evaluate individual capabilities using clear and consistent performance standards and coach-up for continued career growth.
• Coordinate and manage custom development projects both internally and with 3rd party partners.
• Hire, onboard and train a growing staff based on company growth and needs.
• Provide status to management, highlighting accomplishments, milestones, risks and issues.
• Provide training and change management leadership to user groups as needed on process and tool changes.
• Lead and project manage the company-wide team through the “organizational readiness” phase of an initiative with the goal of a go-live event in 2024 that transitions from a monolithic information systems environment (Oracle-NetSuite) to a multipoint information system (Salesforce, Sage/Intacct, and Custom Developed Systems).
• Perform continuous improvement of the information systems’ elements in a post go-live environment to support scaling the business for the company’s continued growth trajectory.
• Serve as primary point of contact for Business Systems projects.
• Ensure that information systems are fully used and remain consistent with each department’s business objectives.
• Analyze, design, and implement process improvement changes across different departments.
• Expand or modify information systems to serve new purposes or improve the workflow of existing department workflows.
• Monitor information systems’ performance including proactively identifying and improving system processes.
• Plan and oversee the impact of release of upgrades and enhancements to information systems.
• Be proactive in identifying and analyzing delivery risks and issues and highlighting emerging risks to management.
• Own and manage vendor relationships and negotiate contracts with information system vendors.
• Partner in cross-systems enterprise coordination and planning to deliver optimized systems value to the stakeholder community, including architecture, data management, processes, and integrations.
• Take point on future SOC2 compliance implementation projects.
• Support Business Continuity and Disaster Recovery plans and testing.
• Conduct new technology information system assessments, recommendations and implementations that can unlock further business scale.
• Lead the development and maintenance of information systems documentation to support company-wide domain knowledge.
• Lead functional requirements gathering and scope, partnering with business stakeholders.
• Maintain current knowledge of information systems software updates, new functionality, or enhancements to be able to make future state recommendations.
• Prepare and manage the Business Systems department budget (includes staffing and vendors).
• Develop and manage all information systems policies and documentation including backup strategies, user training materials, network maps, and security policies.

Who you are…

•  Curious about how things work and how to make them better using information systems.
• Comfortable leading company-wide projects and collaborating with multiple departments and executives.
• Strong understanding of Salesforce administration, maintenance, and development.
• Possess tactfulness (ability to make a point, while not making an enemy), yet able to repeatedly motivate internal stakeholder partners over a long-term relationship of successfully working together.
• A good communicator (written and verbal) of expectations, issues, and workflow process changes to internal teams.
• Skill in monitoring, identifying, and analyzing problems and reviewing related information to develop/evaluate options and implement solutions.
• Skill in supporting the development and implementation of change initiatives and/or processes, including diagraming workflows and communicating to internal stakeholders that results in alignment and movement.
• Good understanding of data structures and their impact on reports, UI, and integrations.
• Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable).
• Strong vendor contract negotiation skills.
• General understanding of business financials (P&L, Balance Sheet, etc.).
• Empathy for the internal customer end-user experience.
• And lastly… a good sense of humor (it helps everyone manage through the change of a growth-oriented company).

Education and Experience Requirements

• Bachelor’s Degree, preferably in Business, Computer Science, Computer Information Systems, or related field.
• 3+ years’ experience managing direct and indirect teams through change of an Information Systems environment/setting.
• Experience leading implementation projects
• Salesforce Development and Administration Experience
• Salesforce Developer or Architecture certification or applicable experience with Salesforce (CRM, e-Commerce, OMS, Service Cloud, etc.).
• Familiar with Salesforce deployment strategies.
• Strong understanding of Salesforce best practices
• 3+ years of managing Salesforce teams

Compensation

This position is critical to the success of our business and the compensation package will be commensurate with the candidate’s experience and skills. Compensation will include base salary and performance-based incentives. Benefits include paid vacation, paid volunteer time and paid holidays, medical and dental, and 401(k).

Company Description

GovDocs serves companies in building and executing their employment law compliance programs in two primary ways:

• Employment Law Posting Service: We manage all the complexities of identifying and providing the required set of employment law postings from the 1,700+ potential postings across the U.S. and Canada. Using proprietary technology, we allow companies to manage, track and verify postings at each of their locations – including our patent pending PosterCheck technology. Our Employment Law Posting Update service is used by almost 22% of the Fortune 500 and 30% of the Fortune 100.

• Employment Law Compliance Software Solutions: This is a first to market Software-as-a-Service starting with our Minimum Wage product and Paid Leave products, which allow companies to identify and track which laws apply to their locations and employees, then provides all relevant data to make decisions. This service was created in response to requests from some of our largest customers who recognized that employment law expansion across and variances between jurisdictions (Federal, State and Local) were too difficult to manually track.

GovDocs has grown revenue annually by 18% since 2008 with a 96% customer retention rate, primarily due to our Postings Update Program both obtaining and retaining customers – as employment law postings are required by law, every company has an existing provider. Our Software Solutions are an entirely new line of business that gives us great growth potential to create a full Employment Law Compliance (ELC) platform of solutions, it is also challenging us to reinvent how we view urgency, innovation, and teamwork.

You must be authorized to work in the United States. Immigration or work visa sponsorship will not be provided. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

How to Apply:

Send resume, salary requirements and cover letter to: careers@govdocs.com