GOVDOCS CUSTOMER SUCCESS TEAM

When Compliance is Complex, We’re Here For You

Compliance doesn’t stop after onboarding, and neither do we. GovDocs Customer Success is part of your program, providing ongoing guidance, proactive communication, and expert support to help you stay compliant with less effort. You get a dedicated point of contact, direct access to compliance expertise, and regular updates that keep you ahead of changing employment laws, without chasing answers or worrying about renewals.

Monthly newsletters sent straight to your inbox
Direct answers from GovDocs Compliance and Research team
No ticketing queue or phone tree support

How We Support You Every Step of the Way

Our Customer Success approach is designed around your needs, proactive compliance support, direct access to expertise, and a consistent point of contact you can rely on. It’s how we help you stay confident and compliant, without adding work to your day.

Proactive Compliance Guidance

You stay ahead of requirements that impact your locations, without manual tracking. We proactively monitor federal, state, and local updates tied to your footprint and reach out with guidance when it matters.

Dedicated Partnership

You have a primary point of contact who understands your business, locations, and compliance needs. Your dedicated partner stays with you over time and coordinates support across GovDocs on your behalf.

Expert Access, On Demand

You get clear, reliable answers to complex compliance questions when they come up. Our compliance and research experts help interpret requirements and explain what applies to your business.

Continuity & Confidence

Your experience is predictable and stress-free with support that doesn’t reset at renewal. We stay engaged year-round, so nothing gets missed and your program continues without disruption.

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GovDocs Client Services

Your Trusted Partner for Employment Law Compliance

With a retention rate of 96%, the GovDocs Client Services Team is dedicated to ensuring our clients are satisfied with responsive and reliable service, expert resources and knowledge, and a stress-free renewal process. You can focus on other important tasks while we focus on your employment law compliance.

No more phone tree support with a dedicated Account Manager
Direct access to GovDocs Compliance and Research Team
Resources sent straight to your inbox on a regular cadence

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Never Miss An Update Again With GovDocs Resources & Client Services Communications

You can count on your Account Manager and the Client Services Team to share updates, product how-to articles, tips and tricks, and more through the resources and tools created by the experts at GovDocs. Receive monthly communications including Compliance Connection, Labor Law Posting Updates, Minimum Wage Newsletter, and Paid Leave Newsletter. Plus, attend monthly training webinars. You can use these resources in your daily HR and compliance tasks by:

Answering employee wage and leave-related questions
Updating or creating regional or state-specific company policies
Recruiting and retaining top talent by comparing across jurisdictions
Revising and forecasting organization budgets
Maintaining a culture of compliance and reducing risk

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Built on Real People Who Know Your Business

This isn’t a rotating support queue. You’re partnered with people who know your business and your footprint, so guidance is faster, more relevant, and grounded in your real-world compliance needs.

Kristen McCabe

Director, Customer Success

Ryan Stilwell

Sr. Account Director

Cassy Wille

Account Director

Emilia Zellmer

Sr. Customer Success Manager

Deja Chattard

Implementation Manager

Molly Murphy

Customer Success Manager

Doris Rivas

Customer Success Manager, Team Lead

Andrea Decker

Customer Success Manager

Sarah Rolstad

Customer Success Manager

Kayla Kvale

Customer Success Manager

Tonya Koeneman

Customer Success Manager

Olivia Menke

Customer Success Manager

Belle Hauske

Account Operations Specialist

Kelsey Johnson

Customer Service Representative

Kelsey Roy

Renewal Specialist

NEW TO GOVDOCS? WELCOME!

A Guided Start to Your Next Compliance Journey

Your onboarding experience is designed to get your locations compliant quickly and confidently, with a dedicated implementation manager guiding you every step of the way. We handle the details and coordination, so you can get up and running without added stress.

Your Team Welcome
A clear, guided start with the people who will support your program. We align on your goals, timelines, and next steps so you know exactly what to expect.
Confirmation of Locations
Accurate setup across every location, without manual guesswork. Using Address Validation for poster shipment and LocationCheck™ for jurisdictional assignments, we confirm your locations and apply the correct compliance rules before your programs go live.

Confirmation of Locations
Your Program Setup
A dashboard built specifically for how your business operates. We account for your locations, user roles, and preferences to ensure the right information is easy to find and simple to manage.
Order Fulfillment
If you’re a Labor Law Posters client:
Your posters are sent to fulfillment and shipped to all in service locations. Once everything is on its way, we prepare you for what’s next so there are no gaps or surprises. These are shipped coinciding your Dashboard Training so we can walk through what to expect during a shipment.

Order Fulfillment
Understanding Your Dashboard
A guided walkthrough of your dashboard, tailored to how you’ll actually use it in your roles. We show you where to find what you need, introduce your ongoing support contacts, and make sure you feel confident moving forward.

Why Choose GovDocs?

Dedicated Account Managers
Account Managers serve as client advocates and point of contact for day-to-day program needs.

A Trusted Partner
GovDocs is used by almost
22% of the Fortune 500 and
30% of the Fortune 100.

Team of Legal Experts
GovDocs has a team of employment law attorneys who live and breathe compliance.

Employment Law Resources, Made Simple

Join thousands of businesses who are experiencing
simplified employment law compliance with GovDocs

“GovDocs takes complex laws and makes the information digestible for non-legal professionals. We’re alerted instantly to new and changing laws and we can quickly find the information that is relevant to us.”

“GovDocs has afforded us the ability to stay ahead of the ever-changing legal landscape associated with poster compliance, and the peace of mind knowing that all our locations across the country are being taken care of accurately and timely. We appreciate the partnership in legal compliance that GovDocs makes available to us as clients.”

When Compliance is Complex, We’re Here For You

How We Support You Every Step of the Way

GovDocs Client Services

Never Miss An Update Again With GovDocs Resources & Client Services Communications