GovDocs Client Services

Your Trusted Partner for Employment Law Compliance

With a retention rate of 96%, the GovDocs Client Services Team is dedicated to ensuring our clients are satisfied with responsive and reliable service, expert resources and knowledge, and a stress-free renewal process. You can focus on other important tasks while we focus on your employment law compliance.

No more phone tree support with a dedicated Account Manager
Direct access to GovDocs Compliance and Research Team
Resources sent straight to your inbox on a regular cadence

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Our Client Services Make The Difference

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1:1 RELATIONSHIPS WITH AN ACCOUNT MANAGER. SAY GOOD-BYE TO PHONE TREES.

WE LISTEN. GOVDOCS PLATFORM IS BUILT ON CLIENT FEEDBACK.

MONTHLY RESOURCES EMAILED DIRECTLY FROM YOUR ACCOUNT MANAGER.

Request A Demo

Never Miss An Update Again With GovDocs Resources & Client Services Communications

You can count on your Account Manager and the Client Services Team to share updates, product how-to articles, tips and tricks, and more through the resources and tools created by the experts at GovDocs. Receive monthly communications including Compliance Connection, Labor Law Posting Updates, Minimum Wage Newsletter, and Paid Leave Newsletter. Plus, attend monthly training webinars. You can use these resources in your daily HR and compliance tasks by:

Answering employee wage and leave-related questions
Updating or creating regional or state-specific company policies
Recruiting and retaining top talent by comparing across jurisdictions
Revising and forecasting organization budgets
Maintaining a culture of compliance and reducing risk

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Meet Our Team

Kristen McCabe

Director, Client Services

Ryan Stilwell

Sr. Account Director

Cassy Wille

Account Director

Emilia Zellmer

Sr. Account Manager

Erin Villarreal

Implementation Manager

Deja Chattard

Account Manager

Molly Murphy

Account Manager

Doris Rivas

Account Manager, Team Lead

Andrea Decker

Account Manager

Sarah Rolstad

Account Manager

Kayla Kvale

Account Manager

Tonya Koeneman

Account Manager

Charitey Hemphill

Senior Customer Service Representative

Olivia Menke

Account Coordinator

Sarah McLaurin

Customer Service Representative

Our Onboarding Process

Think of the GovDocs team as an extension of your team – we’re here for all of your employment law compliance updates

Kickoff Call
Introduction to your GovDocs team, review the program, action items
Location Review
We review each location address provided to ensure accuracy.

Location Review
Dashboard Creation
The GovDocs team will input your addresses into our system and create your dashboard for you to access
Order Fulfillment
If you’re a Labor Law Posters client:
We will send out your posters using our system and distributor. After your order ships, we will schedule your dashboard training!

Order Fulfillment
Dashboard Training
We walk you through your dashboard and teach you how to see your orders, PosterCheck, resources, and Account Manager introductions.
Implementation Complete
You’ll have full access to your dashboard and your GovDocs team to answer any questions along the way!

Implementation Complete

Why Choose GovDocs?

Dedicated Account Managers
Account Managers serve as client advocates and point of contact for day-to-day program needs.

A Trusted Partner
GovDocs is used by almost
22% of the Fortune 500 and
30% of the Fortune 100.

Team of Legal Experts
GovDocs has a team of employment law attorneys who live and breathe compliance.

GovDocs Resources

As a leader in employment law compliance, we track industry trends and legislation changes to ensure you always have the latest news and information.

Join thousands of businesses who are experiencing
simplified employment law compliance with GovDocs

“GovDocs takes complex laws and makes the information digestible for non-legal professionals. We’re alerted instantly to new and changing laws and we can quickly find the information that is relevant to us.”

“GovDocs has afforded us the ability to stay ahead of the ever-changing legal landscape associated with poster compliance, and the peace of mind knowing that all our locations across the country are being taken care of accurately and timely. We appreciate the partnership in legal compliance that GovDocs makes available to us as clients.”

GovDocs Client Services

Our Client Services Make The Difference

1:1 RELATIONSHIPS WITH AN ACCOUNT MANAGER. SAY GOOD-BYE TO PHONE TREES.

WE LISTEN. GOVDOCS PLATFORM IS BUILT ON CLIENT FEEDBACK.

MONTHLY RESOURCES EMAILED DIRECTLY FROM YOUR ACCOUNT MANAGER.

Never Miss An Update Again With GovDocs Resources & Client Services Communications

Meet Our Team

Kristen McCabe

Ryan Stilwell

Cassy Wille

Emilia Zellmer

Erin Villarreal

Deja Chattard

Molly Murphy

Doris Rivas

Andrea Decker

Sarah Rolstad

Kayla Kvale

Tonya Koeneman

Charitey Hemphill

Olivia Menke

Sarah McLaurin

Our Onboarding Process

Kickoff Call

Location Review

Location Review

Dashboard Creation

Order Fulfillment

Order Fulfillment

Dashboard Training

Implementation Complete

Implementation Complete

Why Choose GovDocs?

GovDocs Resources

Join thousands of businesses who are experiencing simplified employment law compliance with GovDocs

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Learn More About GovDocs

CONTACT US

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Join thousands of businesses who are experiencing
simplified employment law compliance with GovDocs