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Position Summary:
The Renewal Specialist (RS) is responsible for driving contract renewals and ensuring client retention across assigned accounts. This role plays a critical part in protecting recurring revenue, forecasting renewal opportunities, and collaborating with Customer Success Managers and internal teams to deliver a smooth renewal process. The RS will serve as the primary point of contact for renewal discussions, proactively engaging clients to address concerns and secure timely contract execution.
Flexible Work Model:
We believe that the best way for us to grow is through a work environment that provides flexibility. Currently, our employees work together in our Eagan, MN office two days a week, where interactions happen with higher frequency and effectiveness to tackle complex problems. This supports collaboration, team engagement, and business innovation. At the same time, we value the benefits of working from home three days a week, where employees have more focused, uninterrupted time with minimal distractions for dedicated project and productive work.
Job Title: Renewal Specialist
Reports to: Director, Customer Success
Status: Regular Full-Time
Pay: $50,000 – $60,000
Send resume, salary requirements, and cover letter to:
careers@govdocs.com
Best Places to Work:
GovDocs was named one of the 2024 Best Places to Work by the Minneapolis/St. Paul Business Journal!
Being named an honoree was no easy feat, as they received over 300 nominations for this year’s award. GovDocs was one of the top-scoring Minnesota businesses honored in the medium company category (50-250 employees) for creating a fun, challenging, and rewarding workplace.
Read more about GovDocs as Best Places to Work 2024 here: https://bizj.us/1qlh8s
Responsibilities:
Renewal Management
· Manage the full lifecycle of client renewals, from initial outreach through contract signature.
· Proactively engage clients 90–120 days prior to contract expiration to discuss renewal terms, address concerns, and minimize churn.
· Track renewal timelines and ensure accurate forecasting of renewal revenue.
· Partner with the Finance and Legal teams to prepare renewal quotes, proposals, and agreements.
Client Engagement
· Serve as the main point of contact for renewal negotiations, ensuring a client-centric and consultative approach.
· Collaborate with Customer Success Managers to align renewal conversations with broader account strategies.
· Resolve renewal-related issues in partnership with Customer Success.
Data & Reporting
· Maintain accurate records of renewal activities in CRM (e.g., Salesforce).
· Provide regular reporting on renewal rates, pipeline health, and at-risk accounts.
· Analyze client trends and feedback to recommend improvements in retention strategies.
Qualifications:
Required
· Bachelor’s degree in Business, Communications, or related field, or equivalent work experience.
· 2+ years of experience in account management, customer success, contract management, finance, or sales support.
· Strong communication and negotiation skills with a customer-first mindset.
· Ability to manage multiple deadlines and prioritize effectively in a fast-paced environment.
· Proficiency with CRM systems (Salesforce experience strongly preferred) and Microsoft Office/Excel.
Preferred
· Experience in SaaS, technology, or professional services industry.
· Knowledge of renewal forecasting, contract structures, and revenue retention
Key Competencies:
- Relationship Builder: Able to foster trust and confidence with clients during negotiations.
- Detail-Oriented: Strong accuracy in contracts, timelines, and forecasting.
- Analytical: Able to interpret data trends and provide insights into client retention.
- Collaborative: Works well with Account Managers, Finance, and Client Success teams.
- Results-Driven: Meets or exceeds renewal and retention goals consistently.
Success Metrics:
- Renewal Rate 97% achieved (logo and revenue retention).
- On-time renewal completion rate.
- Forecast accuracy within defined thresholds.
- Client satisfaction scores during renewal process.
- Upsell/cross-sell revenue influenced.
Who You Are:
- You lead by example and share your passion to inspire those around you for growth. You are authentic, driven and positive.
- You possess emotional intelligence and empathy. You have a good sense of humor, are self-aware and self-critical, but not arrogant. You handle interpersonal dynamics with grace.
- You do more than the minimum to achieve outstanding results by being hands-on and rolling up your sleeves now and again when it’s necessary.
- You thrive in a growth-oriented company by embracing and adapting to changes easily. You are open-minded and flexible.
- Your clear communication fosters understanding and collaboration. You express ideas effectively but are also an active listener.
Company Description:
GovDocs serves companies in building and executing their employment law compliance program in two primary ways:
- Employment Law Posting Service: We manage all the complexities of identifying and providing the required set of employment law postings from the 1,500+ potential postings across the U.S. and Canada. Using proprietary technology, we allow companies to manage, track and verify postings at each of their locations – including our patent pending PosterCheck technology. Our Employment Law Posting Update service is used by almost 22% of the Fortune 500 and 30% of the Fortune 100.
- Employment Law Compliance Software Solutions: This is a first to market Software-as-a-Service starting with our Minimum Wage product and Paid Leave products, which allow companies to identify and track which laws apply to their locations and employees, then provides all relevant data to make decisions. This service was created in response to requests from some of our largest customers who recognized that employment law expansion across and variances between jurisdictions (Federal, State and Local) were too difficult to manually track.
GovDocs has grown revenue annually by 18% since 2008 with a 96% customer retention rate, primarily due to our Postings Update Program both obtaining and retaining customers – as employment law postings are required by law, every company has an existing provider. Our Software Solutions are an entirely new line of business that gives us great growth potential to create a full Employment Law Compliance (ELC) platform of solutions, it is also challenging us to reinvent how we view urgency, innovation, and teamwork.
You must be authorized to work in the United States. Immigration or work visa sponsorship will not be provided. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Compensation
This position is critical to the success of our business and the compensation package will be commensurate with candidate’s experience and skills. This role will include a base salary and performance-based incentives. Benefits include; paid vacation, paid volunteer time, paid holidays, medical insurance, dental insurance, vision insurance, flexible spending account, health savings account, group life insurance, voluntary life insurance, group short-term disability, group long-term disability, critical illness insurance, accident insurance, hospital indemnity insurance, a matching 401(k), employee assistance programs, pet health insurance, and value-added programs.
Send resume, salary requirements, and cover letter to:
careers@govdocs.com