Sr. Product Delivery Specialist – Orders and Logistics

This position is filled. Please view our Careers page for current openings.

Position Summary:

The Sr. Product Delivery Specialist plays a key role in overseeing the order lifecycle of GovDocs Physical Products ensuring the smooth and efficient processing of Client orders. This role coordinates between all GovDocs Internal Teams, and with GovDocs 3rd Party Partners to ensure timely and accurate fulfillment of orders while maintaining high Customer satisfaction levels. In addition, this includes continual participation in finding and implementing cost saving opportunities and continuous improvement opportunities considering the needs of the GovDocs business and of GovDocs clients.

Flexible Work Model:

We believe the best way for us to grow is by creating a work environment that offers greater flexibility. This means providing opportunities for employees to be together in the office a few days per week, where interactions can occur more frequently and effectively. Being in person helps foster collaboration and team engagement, which is especially important when addressing complex problems and driving business innovation. At the same time, we value the focused, uninterrupted time that working from home provides, allowing for more dedicated project and productive work with minimal distractions.

Best Places to Work:

GovDocs was named one of the 2024 Best Places to Work by the Minneapolis/St. Paul Business Journal!

Being named an honoree was no easy feat, as they received over 300 nominations for this year’s award. GovDocs was one of the top-scoring Minnesota businesses honored in the medium company category (50-250 employees) for creating a fun, challenging, and rewarding workplace.

Read more about GovDocs as Best Places to Work 2024 here: https://bizj.us/1qlh8s

Key Responsibilities:

Order Management:
• Review and accurately process the 3rd Party Partner files resulting from customer orders in the system for all GovDocs Programs (Daily, Large, Expedite, Custom, Update, etc.)
• Document and address internal order data issues and system issues with the appropriate internal process partners, collaborating to find short- and long-term solutions to these issues.
• Proactively monitor the status of orders ensuring they are processed within the appropriate SLA timeframe
• Partner with Compliance to understand monthly posting changes in preparation for auditing and processing the Monthly Update system files.

3rd Party Print Partner Order Administration:
• Identify and resolve order discrepancies, shipping issues or delays by engaging with 3rd Party Partners short-term countermeasures to attend to the client’s needs while working with the 3rd Party Partner to provide root cause and long-term countermeasures.
• Document issues to allow for trend monitoring and for 3rd Party Partner Scoreboard tracking
• Monitor and report industry shipping interruptions-in-service while providing recommendations on alternative shipping solutions to leverage during interruptions

Continuous Improvement:
• Investigate and implement cost savings measures with consideration of GovDocs physical product design, packaging, and shipping methods.
• Continually work with the Product Delivery Team and other cross-functional partners to streamline processes to improve efficiency, reduce data errors, and increase customer satisfaction.
• Monitor and report industry shipping cost trends to be utilized during shipping pricing reviews with GovDocs finance team.
• Continually update Product Delivery process documentation ensuring documentation is up to date and clearly represents the process steps, tools, specific tasks and workflows.

Cross training:
• Support team agility by acquiring the skills, knowledge and capability to perform key tasks of other Product Delivery and GovDocs team members.
• Maintain up-to-date knowledge of critical processes, procedures and workflows to provide effective support and back-up as needed

Qualifications:

• 7+ years of experience in order management, supply chain management, or other related roles with progressively increasing responsibility.
• General understanding of printing processes (digital, large format, variable printing)
• Familiarity with substrates, finishing techniques, and postal/shipping requirements (e.g., USPS, UPS, FedEx)
• Experience with ERP or order management systems (e.g., Salesforce, SAP, Oracle).
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Familiarity with supply chain principles and practices.

Who You Are:

• You lead by example and share your passion to inspire those around you for growth. You are authentic, driven and positive.
• You possess emotional intelligence and empathy. You have a good sense of humor, are self-aware and self-critical, but not arrogant. You handle interpersonal dynamics with grace.
• You do more than the minimum to achieve outstanding results by being hands-on and rolling up your sleeves now and again when it’s necessary.
• You thrive in a growth-oriented company by embracing and adapting to changes easily. You are open-minded and flexible.
• Your clear communication fosters understanding and collaboration. You express ideas effectively but are also an active listener.

Company Description:

GovDocs serves companies in building and executing their employment law compliance program in two primary ways:

• Employment Law Posting Service: We manage all the complexities of identifying and providing the required set of employment law postings from the 1,500+ potential postings across the U.S. and Canada.  Using proprietary technology, we allow companies to manage, track and verify postings at each of their locations – including our patent pending PosterCheck technology.  Our Employment Law Posting Update service is used by almost 22% of the Fortune 500 and 30% of the Fortune 100.
• Employment Law Compliance Software Solutions: This is a first to market Software-as-a-Service starting with our Minimum Wage product and Paid Leave products, which allow companies to identify and track which laws apply to their locations and employees, then provides all relevant data to make decisions.  This service was created in response to requests from some of our largest customers who recognized that employment law expansion across and variances between jurisdictions (Federal, State and Local) were too difficult to manually track.

GovDocs has grown revenue annually by 18% since 2008 with a 96% customer retention rate, primarily due to our Postings Update Program both obtaining and retaining customers – as employment law postings are required by law, every company has an existing provider.  Our Software Solutions are an entirely new line of business that gives us great growth potential to create a full Employment Law Compliance (ELC) platform of solutions, it is also challenging us to reinvent how we view urgency, innovation, and teamwork.

You must be authorized to work in the United States. Immigration or work visa sponsorship will not be provided. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Compensation:

This position is critical to the success of our business and the compensation package will be commensurate with the candidate’s experience and skills. This role will include a base salary and performance-based incentives. Benefits include paid vacation, paid volunteer time, paid holidays, medical insurance, dental insurance, vision insurance, flexible spending account, health savings account, group life insurance, voluntary life insurance, group short-term disability, group long-term disability, critical illness insurance, accident insurance, hospital indemnity insurance, a matching 401(k), employee assistance programs, pet health insurance, and value-added programs.

Send resume, salary requirements and cover letter to careers@govdocs.com.