Questions to Ask When Choosing a Labor Law Poster Partner

As you consider a labor law poster compliance vendor’s quote or proposal, here are questions to help evaluate their offering alongside the GovDocs Update Program.

If you value compliance and expertise, ask the vendor this:

What methods do you use to assign jurisdictions at the city and county levels?

If zip codes and city names decide your labor law posters, you have a high risk of failing an audit. Zip codes and city names were designed for USPS mail delivery, not posting requirements or local jurisdiction assignments. GovDocs uses LocationCheck™, a technology that sets a new employment law compliance standard. Using innovative latitude and longitude coordinates, LocationCheck assigns jurisdictions to ensure that the right posters are at all locations.

Does your organization have in-house employment law attorneys?

Receiving strategic insights, support during audits or investigations, and employment law guidance is all crucial during your labor law poster compliance journey. One key feature of GovDocs is our employment law and compliance experts. Led by Jana Bjorlund, our team is committed to providing accurate and timely compliance information across the GovDocs solutions.

Does your update program provide applicable city and county postings in its program?

Postings have grown more complex than federal and state level updates. To stay compliant, your locations must follow requirements at all levels. The standard GovDocs Update Program includes all required local postings in English and agency-translated versions.

Do you provide remote labor law postings?

With more organizations implementing hybrid or fully remote workforces it is important to ensure requirements are met at physical locations and employees working-location. The GovDocs Intranet Poster Program offers these remote employees easy access to up-to-date digital labor law posters.

Does the electronic/remote workers program provide county and city level postings?

Employees have easy access to federal, state, county, city, U.S. territory or Canadian province posters, which they can also export and print with the GovDocs Intranet Poster Program.

If you value top quality customer support and service, ask the vendor this:

Is there an assigned client services member?

Avoid phone-trees, delayed responses, and impersonal relationships when navigating your labor law poster program. GovDocs assigns each client an account manager you can contact directly with questions, comments, issues – you name it! Your partnership is important to us, and on behalf of the Client Services team, we are here to provide you with excellent service.

How do you communicate with your customers? What are the methods? At what frequency?

You can count on your Account Manager and the Client Services Team to share updates, product how-to articles, tips and tricks, and more through the resources and tools created by the experts at GovDocs. Receive monthly communications including Compliance Connection, Labor Law Posting Updates, Minimum Wage Program Summary, and Paid Leave Program Summary. Plus, attend monthly training webinars

Would you send us 3 to 5 samples of your most common customer communication pieces and resources?

Examples of common customers communications you receive include: The monthly Grid Summary for updated postings, the Compliance Connection, and, if you’re subscribed, weekly employment law new blog articles.

What is the process to add more locations mid contract?

You can always reach out to your Account Manager or Account Director at GovDocs. For poster order requests or to add a new location, you can also email customerservice@govdocs.com.

What is your Net Promoter Score (NPS)?

Ensure you’re working with a partner who is recommended by like-minded HR professionals. GovDocs’ 2024 retention rate was 96% and, coming in at 68, our Net Promoter Score (NPS) is ranked “world-class” by our clients! Plus, the ultimate referral – in 2024, numerous former contacts who joined new companies brought their organizations to GovDocs.

If you value evolving technology, programs, and usability, ask the vendor this:

Do you give access to a customer portal?

Improve productivity, enhance decision-making, and increase engagement across the organization with a centralized customer dashboard. Track shipments, review updates, and manage locations all in your “one-stop-shop”.

How do you communicate monthly poster updates?

With over 1800 postings to monitor, it is important to track monthly posting updates to avoid noncompliance. The GovDocs monthly Grid, sent on the last business day of the month, is a comprehensive report of all relevant poster updates and includes communication templates to send to your locations.

Do you provide any poster auditing resources and tools?

Whether you need to verify what posters to display or confirm a poster is displayed, GovDocs’ planograms (visual display guides in both English and Spanish) and GovDocs PosterCheck (poster display verification tool) help you and your locations ensure compliance in addition to GovDocs’ standard compliance verification tool, ComplianceCheck.

GovDocs also provides the Subscription Audit Report. Visibility into your location’s poster requirements with a spreadsheet of all posters included in your GovDocs subscription, listed uniquely to each location address. You’ll also see the assigned jurisdiction to ensure you’re subscribed to receive the correct posters.

How do you ensure poster shipments are accepted, opened, and displayed at respective locations?

GovDocs provides extensive resources and tools to streamline internal operations and audits while maintaining compliance. The shipments dashboard highlights the tracking of orders while PosterCheck bridges the gap between delivery and hanging the poster on the wall.

How does your organization continue to innovate?

Don’t get left behind because you’re partnered with a vendor who does not grow with your organization. We’re much more than a labor law poster partner. GovDocs’ Minimum Wage and Paid Leave solutions use LocationCheck™ technology to automatically identify each location’s map coordinates and overlay city-level maps to determine the correct jurisdictions with rooftop accuracy – including cities and counties. Contact your account manager to learn more.

How do you ensure the updated poster gets to the right person?

The risk of a lost poster is high when locations receive so much junk mail. That is why GovDocs has branded shipping labels included in your update service at no additional cost. Shipped poster packages look like they’re from corporate, including customized labels and logos, so they get to the right location manager in a timely manner.

If you value transparency with your business needs, ask the vendor this:

Do you offer unlimited update shipments?

Your cost per location will remain steady with a subscription service that ships you a poster regardless of how many mandatory posting updates occur each year. For example, the two federal updates that recently occurred in one calendar year.

Does your program include shipping costs for update shipments?

Many GovDocs competitors charge shipping separately instead of including it in their update service’s annual contract pricing.

How do you ensure the updated poster gets to the right person?

The risk of a lost poster is high when locations receive so much junk mail. That is why GovDocs has branded shipping labels included in your update service at no additional cost. Shipped poster packages look like they’re from corporate, including customized labels and logos, so they get to the right location manager in a timely manner.

Questions to Ask When Choosing a Labor Law Poster Partner

If you value compliance and expertise, ask the vendor this:

What methods do you use to assign jurisdictions at the city and county levels?

Does your organization have in-house employment law attorneys?

Does your update program provide applicable city and county postings in its program?

Do you provide remote labor law postings?

Does the electronic/remote workers program provide county and city level postings?

If you value top quality customer support and service, ask the vendor this:

Is there an assigned client services member?

How do you communicate with your customers? What are the methods? At what frequency?

Would you send us 3 to 5 samples of your most common customer communication pieces and resources?

What is the process to add more locations mid contract?

What is your Net Promoter Score (NPS)?

If you value evolving technology, programs, and usability, ask the vendor this:

Do you give access to a customer portal?

How do you communicate monthly poster updates?

Do you provide any poster auditing resources and tools?

How do you ensure poster shipments are accepted, opened, and displayed at respective locations?

How does your organization continue to innovate?

How do you ensure the updated poster gets to the right person?

If you value transparency with your business needs, ask the vendor this:

Do you offer unlimited update shipments?

Does your program include shipping costs for update shipments?

How do you ensure the updated poster gets to the right person?

Continuous Growth in GovDocs Techstack

February 2025 Release Roundup

November 2024 Release Roundup

October 2024 Release Roundup

Learn More About GovDocs

CONTACT US

about govdocs

Products

resources